Returns & Refunds

Returns & Refunds

For Purchases at Only


Veloz is invested in your complete satisfaction with your new performance pickleball paddle. Effective April 27, 2023, if for any reason your new Veloz paddle is not living up to your expectations, you may return it for a full refund within 30 days. Valid one time only for first-time Veloz customers when purchased and registered on Please note, the trial program excludes all apparel and accessories. 



At Veloz, we are committed to helping you find the right paddle. If after 30 days, you are not satisfied with your paddle you can exchange for a different paddle of equal value.



To return your VELOZ paddle for a refund within 30 days, email Customer Service at for a return authorization. Include the following information:

  1. Your Name, email, order date or order number.
  2. Your reason for returning your paddle.

Veloz will confirm return eligibility, create, and email you a prepaid return shipping label. Cost for shipping materials is not included or refundable. Collect on Delivery shipments will not be accepted.



Once your returned items are received at our offices, Veloz will refund the order to the original method of payment within 7 business days. No cash refunds will be given on used products after 30 days.


If you would like to start a return, exchange or refund on your purchase, or have questions regarding the trial program return process, please contact our Customer Service Team at Please provide your order number. Customer service will walk you through next steps and assist you with a Return Merchandise Number (RMA). Items shipped back without an RMA number will not be accepted or processed.

If you have any questions, please contact us at