Returns & Refunds

Returns & Refunds

For Purchases at Velozusa.com Only

VELOZ 30 DAY TRIAL PROGRAM

Veloz is invested in your complete satisfaction with your new performance pickleball paddle. Effective April 27, 2023, if for any reason your new Veloz paddle is not living up to your expectations, you may return it for a full refund within 30 days. Valid one time only for first-time Veloz customers when purchased and registered on www.velozusa.com.

To return your VELOZ paddle for a refund within 30 days, email Customer Service at customerservice@velozusa.com for a return authorization. Include the following information:

1. Your Name, email, order date or order number.
2. Your reason for returning your paddle.

Veloz will confirm return eligibility, create and email a return shipping label. Cost for shipping materials is not included or refundable. Collect on Delivery shipments will not be accepted. Veloz will refund the order to the original method of payment within 7 business days after your paddle is received at our offices.

CONTACT US

If you would like to start a return, exchange or refund on your purchase, or have questions regarding the trial program return process, please contact our Customer Service at customerservice@velozusa.com. Please provide your order number. Customer service will walk you through next steps and assist you with a Return Merchandise Number (RMA). Items shipped back without an RMA number will not be accepted or processed.

If you have any questions, please contact us at customerservice@velozusa.com.